Department of Social Services

Share & Bookmark, Press Enter to show all options, press Tab go to next option
Print
Important Information on EBT System Downtime

New York conversion of the EBT system through which Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance (TA) cash benefits are issued will occur on Sunday, May 19, 2024.  During the conversion process, EBT access for food and cash purchases or cash withdrawals will not be available to TA and SNAP cardholders for a period of time. This EBT downtime is expected to begin around 12:01 a.m. on Sunday, May 19, 2024, and end at 11:00 a.m. However, the time frame for the system to be down could be shorter or extend longer than 11:00 a.m.

During the period of downtime, the EBT helpline printed on the back of the card (1-888-328-6399) and the retailer helpline will not be available, and retailers will not be able to process manual vouchers. Retailers have been provided with information on the conversion and its impact on EBT processing.

After the conversion, current EBT cards will continue to work and there is no need for clients to replace their card. There will be no impact on cardholders’ ability to access medical (Medicaid) benefits. 

Announcement translation to multiple languages

Programs & Services

The Rockland County Department of Social Services (DSS) offers a wide range of eligibility programs and services to families and individuals to assist them in meeting their basic needs for food, shelter and medical care.

We also offer a broad range of support services, including services to strengthen family life, prevent family disruption, promote individual functioning and keep families together; temporary placement in foster homes, group homes or institutions; and services to help the elderly or disabled remain in their own home.

Click a button below to view our available eligibility and support services.

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Windows Media Player Download Windows Media Player Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer